![]() No/poor connection to WiFi/base/ethernet/phoneline, no answer, no dial tone, not ready Try another card and have the customer contact their bank about the other card as there is a problem with that transaction ![]() This appears on the screen as there is an issue with the card specifically Remove the battery, and use the base to power the terminal If the details must match, perform a refund and then process the transaction againĭead terminal not powering up blank Screen ![]() The terminal will still approve the transaction but will say that the information does not match The merchant has input address information into the terminal whilst processing a sale and this does not match with the details that are associated with the card. Check if anything is stuck in card reader slot.If it is a MOVE terminal, restart with yellow clear and 3 dots unless damaged.Known issue that occurs to the MOVE terminals/wear and wear If this does not resolve the issue, the battery needs to be replaced. If the terminal has been inactive for a considerable period of time, with the battery left inside, leave the terminal on charge for 24 hours. If the problem persists, see Terminal not charging Remove the battery, and use the base to power the terminal. Terminal manufacturer has re-issued MAC keys to the acquirer and they no longer match those on record Must be replaced by merchant, as does not fall under warranty The terminal has been physically damaged.Ĭommon causes include water damage, power surges, overheating, dropping, tampering, tampering.Ĭannot be repaired by Valitor Technical Support. The following faults, and suggested questions, are relevant for all Ingenico terminal types. ![]() General Troubleshooting for Ingenico Terminals ![]()
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